Refund policy

Occipicco Art — Return & Refund Policy

We want you to love your piece. Because each item is handmade, custom, or produced on demand, our return policy varies by product type:

Original Paintings
All original paintings are one-of-a-kind and sold as final sale. Due to their unique nature, we do not accept returns or exchanges on originals. If your piece arrives damaged in transit, please contact us within 7 days of delivery with photos of the damage, and we'll work with you on a replacement or refund.

Prints (Unframed & Framed)
Unframed and framed prints may be returned within 14 days of delivery if unused and in original condition. Because prints are made to order, a $5 restocking/reprint fee may apply. To start a return, contact us at info@occipiccoart.com with your order number.

Custom Commissions
Commissions (colored pencil portraits and intuitive paintings) are made specifically for you and are non-refundable once work has begun. A deposit is required to begin any commission and is non-refundable if the commission is cancelled after work starts. If you're unhappy with the direction of a commission in progress, please reach out — we offer 2 rounds of revisions before the piece is considered final. Completed commissions are final sale, same as original paintings.

Home Decor & Everyday Items (mugs, notebooks, coasters, trays, etc.)
These items are made to order through our print-on-demand partner. We accept returns within 14 days of delivery only if the item arrives damaged, defective, or misprinted. Please contact us with photos within 7 days of delivery.

Damaged or Defective Items (all products)
If anything arrives damaged or defective, contact us within 7 days of delivery at info@occipiccoart.com with your order number and photos. We'll offer a replacement or refund depending on the situation — you're covered.

How to Request a Return
Email us at info@occipiccoart.com with your order number, a brief description, and photos if applicable. We'll get back to you within 2–3 business days with next steps.

Refunds
Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank.